Air Peace has offered lawyer and human rights activist Inibehe Effiong a 25 per cent discount on a one-way domestic ticket following the prolonged delay of his Lagos-Enugu flight.
The airline’s gesture came after the Nigeria Civil Aviation Authority (NCAA) directed it to compensate passengers affected by the disruption of flight P47100 on September 21, 2026.
Effiong announced the compensation on Wednesday in a post on X, attaching a copy of an email sent to him by Air Peace’s call centre.
The airline apologised for the disruption and said it had approved a discounted ticket for him as compensation for the inconvenience caused by the delayed flight.
According to the email, the discount applies to a one-way journey on any of Air Peace’s domestic routes, with taxes excluded.
“To claim the ticket, please send an email to [email protected] with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time),” the airline said.
Air Peace stated that the compensation offer would be valid for six months from the date of the email, although the period between December 15, 2026 and January 15, 2027 would be excluded.
The compensation followed a preliminary investigation by the NCAA into the circumstances surrounding the flight disruption.
The authority had found that passengers were sent an incorrect notification ahead of the scheduled flight, which was due to depart Lagos for Enugu at 6:45am on September 21.
Effiong had earlier raised concerns over the incident, saying he got to Terminal One of the Murtala Muhammed Airport at about 5:50am but was asked to wait with other passengers.
He said the flight was eventually delayed until 4:50pm, resulting in him missing a court appearance scheduled to take place in Enugu State.
The NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, explained that the delay was linked to the ripple effect of an earlier disruption experienced by the airline on Sunday night.
He subsequently directed Air Peace to compensate the affected passengers in accordance with Part 19 of the NCAA Regulations 2023.
However, Effiong said the compensation did not resolve his broader concerns about the airline’s treatment of passengers.
“This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said.
He also praised Achimugu and the NCAA for responding promptly to the complaint, while calling for tougher regulations to strengthen passengers’ rights.
“While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” Effiong said.
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